Frequently Asked Questions

Everything you need to know about your MARTÏ Collection experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days for domestic orders, while international shipping may take 7-14 business days depending on your location and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a refund or size exchange.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored fits or sticking to your usual size for oversized styles.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At MARTÏ Collection, we prioritize ethical manufacturing. We use a mix of organic cotton, recycled polyesters, and responsibly sourced leathers to ensure high-quality fashion with a lower environmental impact.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.